Archive for the ‘Salesforce.com’ Category

Using the Cloud Scheduler in Salesforce.com for Easy Meeting Coordination

Tuesday, July 20th, 2010

Salesforce.com has come out with a great tool that will help make scheduling meetings with your customers and co-workers a breeze. This tools can help with CRM user adoption of your sales force automation system or customer service automation system. (more…)

The Salesforce.com Lead to Opportunity Sales Process

Saturday, July 10th, 2010

Online CRM programs, like Salesforce.com, provide for the ability to manage your sales process from the lead stage through to a closed sale that is won (or one that is lost). This is an overview of this lead-to-sales process for Salesforce automation. I don’t claim this is the best way for all companies to work, though it works well for many companies. This example of work flow automation I provide as only one way of how to use lead tracking software. (more…)

Benefits of Salesforce Content and Delivery

Friday, April 23rd, 2010

A few weeks ago I provided a high level look at Salesforce Content. Salesforce recently added Salesforce Content and Content Delivery to all editions of Salesforce.

Now let’s dig deeper into what make Content and Content Delivery so useful. (more…)

Salesfore Becomes Facebook Friendly with Salesforce Content

Wednesday, March 31st, 2010

On February 24, 2010 Mark Benioff, Saleforce’s CEO, published an article on TechCrunch that raised the question “why isn’t all enterprise software like Facebook?”  With the April release of Salesforce Content Salesforce is quickly moving Salesforce in this direction, and adding Content to all editions of Salesforce at no additional cost.

Salesforce Content makes it easy for you to find the document you’re looking for and to share your documents with others. (more…)

Salesforce for Twitter

Tuesday, January 12th, 2010

We’re excited about Salesforce for Twitter. We first saw it at Dreamforce a few months ago and recently spent some time using the product.

The product has a lot of potential for helping companies better understand their Twitter community and use Twitter to improve customer service while reducing customer service costs. (more…)