Online CRM programs, like Salesforce.com, provide for the ability to manage your sales process from the lead stage through to a closed sale that is won (or one that is lost). This is an overview of this lead-to-sales process for Salesforce automation. I don’t claim this is the best way for all companies to work, though it works well for many companies. This example of work flow automation I provide as only one way of how to use lead tracking software. (more…)
Archive for the ‘Small Business IT’ Category
The Salesforce.com Lead to Opportunity Sales Process
Saturday, July 10th, 2010Benefits of Salesforce Content and Delivery
Friday, April 23rd, 2010A few weeks ago I provided a high level look at Salesforce Content. Salesforce recently added Salesforce Content and Content Delivery to all editions of Salesforce.
Now let’s dig deeper into what make Content and Content Delivery so useful. (more…)
No More Mediocre IT
Saturday, December 5th, 2009Mediocrity is the norm in IT. Stuff breaks or stops working, users call the help desk, and then it gets fixed. Or it never really works right to start with but we get used to it.
Consider how confusing and problem-prone Microsoft Outlook is, while at the same time its the standard for a corporate email client. (more…)
Why You Don’t Want to Backup Your Own Data
Saturday, November 7th, 2009Why Business Is Moving to the Cloud
Friday, October 9th, 2009Advantages of Cloud Computing
Wednesday, September 30th, 2009Just as the internet changed the world, cloud computing will too. Cloud computing is a paradigm shift for the way Information Technology is delivered to businesses that allows businesses to decrease their IT costs while they improve productivity and efficiency. (more…)
The 11 Categories of Cloud Computing
Tuesday, September 29th, 2009Breaking cloud computing into categories makes it easier to understand how you can use it in your business and less confusing. (more…)
Advantages of Internet-based Backup
Friday, September 25th, 2009If you’re maintaining an on-site backup system you can reduce your costs and increase the security of your data by moving to an internet-based backup service. Here’s how: (more…)