CRM Support

Our Saleforce.com on call support service, an alternative to Salesforce Premier Support, provides you with a Salesforce.com certified engineer when you need help.

The service provides email, phone, and screen-sharing support, on an as needed basis provided by a certified Salesforce engineer. The service is designed to answer your Salesforce questions and assistant you in making changes to your Salesforce organization. Areas of help provided include:

Analytics support – creation & modification of views, reports and dashboards
Training- end-user & administrator
Maintenance – adding and modifications, de-activating, password resets, role management, profile management, public groups, queues
Security management – record sharing, accessibility settings, password & session settings, delegated administration
Modification to configuration – creation or modification of custom objects, record types, fields, work flows, approval processes, page layouts, custom links and buttons, report types, Apps, tabs, labels, validation rules, assignment rules, auto-response rules
Modification of specialized features – Salesforce to Salesforce, Console, Content
Modification of standard objects – Ideas, Campaigns, Products, Assets, Contracts, Leads, Account, Opportunities, Activities, Cases, Solutions, Users
Template support – creation or modification of email templates, mail merge templates, letterhead
App Exchange package support – installation, management or removal of AppExchange packages
Feature activation requests – extended mail merge, multi-currency, language translation
Data services – import of records; mass transfer; mass delete services
Desktop application support -Connect for Microsoft Outlook, Connect for Office, Force.com Connect Offline
Google Apps – initial set-up, user management and configuration

This service is billed at on an hourly basis in ¼ hour increments. Support is available from 7:30 to 5:30 Monday to Friday PST, excluding holidays, and is backed by a service-level agreement.