Salesforce Support+ is Salesforce Support & Administration on demand.
With Salesforce Support+ you get help when you need it. You will be assigned to a team of two Salesforce certified consultants who are there to help solve your problems, answer your questions, and make best practice recommendations.
Since you will always be communicating with the same consultants, they will know your Salesforce needs and issues and you will not have to explain your circumstance to a new consultant every time you call in. Then, based on your needs, we can expand your Salesforce functionality, fix problems for you in Salesforce, advise you on Salesforce best practices, or teach you how to solve issues you are facing. With Support+, we become your go-to consultants whenever you need help or want to expand the functionality of your Salesforce.
Services provided with Support+ include:
- Building customized page layouts
- Creation of workflow rules and auto escalation rules
- One-on-one training, including training on reporting
- Creation of custom reports and dashboards
- Salesforce integration with QuickBooks
- Salesforce and HubSpot integration and automation (other marketing tools such as Pardot and Marketo also supported)
- Troubleshooting of existing functionality
How it works:
- Call us – We are available with 12×5 phone support
- Email us- We are available with 12×5 phone support
- Log a case on our customer portal available 24 hours a day, 7 days a week
- Guaranteed 4 hour response time for all issues
- Satisfaction guarantee for all of our work
|Number of Hours||Rate/Hour||Total Cost||Savings|
|20+||Per Contract||Per Contract||Per Contract|
Read our TeaLeaf Technology, Inc case study for an example of how Support+ can help your company. Learn how, through the use of Support+, StarrForce was able to improve TeaLeaf Technology’s data forecasting and automate their business processes.