The StarrForce support & administration service, an alternative to Salesforce Premier Support, provides you with a Salesforce.com certified engineer when you need help. We support Salesforce administrators and end users.

The service provides email, chat, phone, and screen-sharing support, on an as needed basis provided by a certified Salesforce engineer. The service is designed to answer your Salesforce questions and assist you in making changes to your Salesforce organization.

Service is provided on an hourly basis in ¼ hour increments. Support is available from 6 am to 6 pm Monday to Friday PT and is backed by a service-level agreement.

Try us out, get your first hour of support for free! Call us at 888-391-4493.

Service Highlights:

Areas of help provided include:

• Analytics support – creation & modification of views, reports and dashboards
• Validation rules – create and modify validation rules as necessary
• Custom formula fields – create and modify custom formula fields as necessary
• Custom summary formula fields – create and modify custom summary formula fields as necessary
• Training- end-user & administrator
• Maintenance – adding and modifications, de-activating, password resets, role management, profile management, public groups, queues
• Security management – record sharing, accessibility settings, password & session settings, delegated administration
• Modification to configuration – creation or modification of custom objects, record types, fields, work flows, approval processes, page layouts, custom links and buttons, report types, Apps, tabs, labels, validation rules, assignment rules, auto-response rules
• Modification of specialized features – Salesforce to Salesforce, Console, Content
• Modification of standard objects – Ideas, Campaigns, Products, Assets, Contracts, Leads, Account, Opportunities, Activities, Cases, Solutions, Users
• Template support – creation or modification of email templates, mail merge templates, letterhead
• App Exchange package support – installation, management or removal of AppExchange packages
• Feature activation requests – extended mail merge, multi-currency, language translation
• Data services – import of records; mass transfer; mass delete services
• Desktop application support -Connect for Microsoft Outlook, Connect for Office, Force.com Connect Offline
• Google Apps – initial set-up, user management and configuration

Contact us at 888-391-4493 to arrange for an hour of free support.